Frequently asked questions
Short answers to the questions we hear most. Each one links to a full guide.
Getting started
Is there a free plan?
Only for development stores, which use the app for free on the Development stores plan. On a live store, every plan starts with a 14-day free trial, and nothing is charged until the trial ends. See Plans and billing.
How many bundles can I create?
As many as you like, on every plan.
Which bundle type should I use?
See Choose the right bundle type.
Does it work with my theme?
Lime Bundles works with Online Store 2.0 themes, which support app blocks. You add the block in the theme editor. See Add the app block to your theme.
Your store
Why isn’t my bundle showing?
Most often the bundle isn’t Active, or the app block isn’t in your theme. See Why a bundle isn’t showing on your store.
Where does my bundle show?
On the product pages of the products in it, unless you choose other pages. See Choose where a bundle shows.
Can I show more than one bundle on a product page?
Yes, up to 5.
Do shoppers need a discount code?
No. The discount applies on its own at checkout.
Will the bundle match my theme?
It uses your theme’s fonts. Colors, borders and spacing are yours to set. See Customize how your bundle looks.
Discounts
Can a bundle be used with my other discounts?
Yes, if both discounts are set to combine. See Discount combinations.
Why did the discount not apply?
See The bundle discount isn’t applying at checkout.
Can I delete the “Bundle:” discounts in Shopify?
No. Lime Bundles manages them. To remove a discount, set the bundle to Draft or delete the bundle.
Stock
What happens when a product sells out?
The bundle hides itself, and comes back when you restock. See How stock affects your bundles.
Does a bundle reduce my stock?
Yes. Each product in a bundle is a normal line in the order, so its stock goes down as usual.
Why can’t I set a higher quantity?
Quantities can’t go above the stock you have. See How stock affects your bundles.
Managing bundles
Can I schedule a bundle?
Yes. See How to schedule a bundle.
Can I copy a bundle?
Yes. Open the bundle’s menu in the list and select Duplicate. See How to manage your bundles list.
Can I change a bundle’s type?
No. Create a new bundle of the type you want.
What does “Sync failed” mean?
Something the bundle depends on changed in Shopify. Open the bundle and select Save. See Fix a bundle that says “Sync failed”.
Languages and markets
Are bundles translated?
The app’s own text is translated into 31 languages. You translate your own titles and descriptions in the app. See How to translate your bundles.
Do bundles work with other currencies?
Yes. Shoppers see prices and savings in their own currency. A fixed amount or flat price discount is set in your store’s currency and converted at your store’s exchange rate, both in the bundle and at checkout.
Can I show a bundle in one country only?
Yes. See Show a bundle only in certain markets.
Your account
What happens to my bundles if I uninstall?
They are kept for about 48 hours. See Uninstall and reinstall Lime Bundles.
Where can I see what’s new?
In Lime Bundles, go to Settings and select What’s new. It shows the latest updates. Select See all updates at the bottom for every release, or open the full list directly.
Can I ask for a new feature?
Yes. Go to Settings and select Feature requests, then Request a feature. You can also vote for ideas other merchants have sent. See Request a feature and follow the board.
Where do I find help inside the app?
Go to Settings and select Help center. It opens these help articles in a new tab.